The quality management Q-MTS® specially developed for themed hotels is certified by TÜV AUSTRIA according to DIN EN ISO 9001. After two years in development, Q-MTS® was finally implemented for Roadbike Holidays in summer 2010. Thus, for the first time, it was possible to objectively measure the performance of theme hotels.
Measures within the framework of Q-MTS®
- Criteria check of offers (= mystery mails and calls)
- Criteria check of the hotel website (= website check)
- Criteria check on site (= on-site audit)
Adherence to standards of service
The service standards of the Roadbike Holidays member companies are regularly checked using the quality management system Q-MTS®, developed by MTS Austria GmbH. This objective assessment establishes the adherence to standards of service.
Q-MTS® shows up where there is potential for improvement and helps to improve on the service already offered. Q-MTS® facilitates the choice by its information standards, improves trust in the hotel services in resort, and protects from advertising that is not true.