Roadbike Holidays member hotels are subject to certain standards and are tested for their quality on a regular basis. Using the Q-MTS® quality management system ensures compliance with those standards.
Q-MTS® has been developed specifically for theme hotels and is certified in accordance with DIN EN ISO 9001 by TÜV AUSTRIA CERT GMBH.
This helps the hotels to fully utilise their potential and to increase their business performance. In turn, hotel guests are protected from advertising messages and can rely on the fact that hotel services actually comply with the standards.
Quality assurance is carried out by:
- Mystery e-mails and calls
- Criteria check of the hotel website
- Onsite criteria check
- Mystery guests
- Guest ratings (Holidaycheck)