Roadbike hotel certificati

Il sistema di gestione della qualità Q-MTS® è stato sviluppato appositamente per gli hotel a tema e certificato dal TÜV AUSTRIA GMBH secondo la norma DIN EN ISO 9001. Dopo due anni di sviluppo, il Q-MTS® è stato finalmente implementato negli hotel a tema di Roadbike Holidays nell'estate 2010. Così, per la prima volta, è stato possibile misurare in modo oggettivo le prestazioni degli hotel a tema.

Misure nell'ambito di Q-MTS®

Controllo dei criteri delle offerte (= mystery mail e telefonate)
Controllo dei criteri del sito web dell'hotel (= controllo del sito web)
Controllo dei criteri in loco (= audit in loco)

Certificato

Rispetto degli standard di prestazione
Gli standard di prestazione di ogni singola azienda membro di Roadbike Holidays vengono controllati regolarmente nell'ambito delle misure sopra elencate. Il sistema proprietario Q-MTS® fornisce una misurazione oggettiva che garantisce il rispetto degli standard di prestazione.

Miglioramenti continui
Grazie al Q-MTS®, viene individuato il potenziale di miglioramento e viene fornita assistenza per migliorare le prestazioni operative. Q-MTS® facilita la selezione degli hotel attraverso gli standard di qualità, crea fiducia nelle prestazioni degli hotel in loco e protegge dai reclami pubblicitari non mantenuti.

Nome	Scopo	Lifetime	Tipo	Provider
CookieConsent	Salva il tuo consenso all'utilizzo dei cookies.	1 anno	HTML	Website
accomSearchFilter	Saves the search settings	sessione	HTML	Website
toursSearchFilter	Saves the search settings	sessione	HTML	Website
AMP_TOKEN	Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.	1 anno	HTML	Google
_pk_id	Used to store a few details about the user such as the unique visitor ID.	13 mesi	HTML	Matomo
_pk_ref	Used to store the attribution information, the referrer initially used to visit the website.	6 mesi	HTML	Matomo
_pk_ses	Short lived cookie used to temporarily store data for the visit.	30 minuti	HTML	Matomo
_pk_cvar	Short lived cookie used to temporarily store data for the visit.	30 minuti	HTML	Matomo
_pk_hsr	Short lived cookie used to temporarily store data for the visit.	30 minuti	HTML	Matomo

Nome	Scopo	Lifetime	Tipo	Provider
_ga	Used to distinguish users.	2 anni	HTML	Google
_gat	Used to throttle request rate.	1 giorno	HTML	Google
_gid	Used to distinguish users.	1 giorno	HTML	Google
_ga_--container-id--	Persists session state.	2 anni	HTML	Google
_gac_--property-id--	Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.	3 mesi	HTML	Google
_gaexp	Is set as a test to check whether the browser allows cookies to be set. Does not contain any identification features.	3 mesi	HTML	Google
_opt_utmc	This cookie stores information about which marketing campaign a user last came to the website.	1 giorno	HTML	Google
_opt_awcid	Contains a randomly generated user ID. Using this ID, Google can recognize the user across various websites across domains and play out personalized advertising.	1 giorno	HTML	Google
_opt_awmid	This cookie is set when a user reaches the website by clicking on a Google advertisement. It contains information about the customer account from which the clicked advertisement was placed.	1 giorno	HTML	Google
_opt_awgid	This cookie is set when a user reaches the website by clicking on a Google advertisement. It contains information about which advertising campaign the clicked advertisement belongs to.	1 giorno	HTML	Google
_opt_awkid	This cookie is set when a user reaches the website by clicking on a Google advertisement. It contains information about the selection criteria on which the ad was shown, for example which keyword was booked with Google.	1 giorno	HTML	Google
_hjClosedSurveyInvites	Hotjar cookie that is set once a visitor interacts with a Survey invitation modal pop-up. It is used to ensure that the same invite does not reappear if it has already been shown.	1 anno	HTML	Hotjar
_hjDonePolls	Hotjar cookie that is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not reappear if it has already been filled in.	1 anno	HTML	Hotjar
_hjMinimizedPolls	Hotjar cookie that is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.	1 anno	HTML	Hotjar
_hjShownFeedbackMessage	Hotjar cookie that is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if the visitor navigates to another page where it is set to show.	1 anno	HTML	Hotjar
_hjid	Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.	1 anno	HTML	Hotjar
_hjRecordingLastActivity	This should be found in Session storage (as opposed to cookies). This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records).	sessione	HTML	Hotjar
_hjTLDTest	When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.	sessione	HTML	Hotjar
_hjUserAttributesHash	User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.	sessione	HTML	Hotjar
_hjCachedUserAttributes	This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool.	sessione	HTML	Hotjar
_hjLocalStorageTest	This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created.	100 missing translation: duration.ms	HTML	Hotjar
_hjIncludedInSample	This cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Funnels. This is a session cookie which is destroyed when the user leaves the site.	sessione	HTML	Hotjar
_hjAbsoluteSessionInProgress	This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.	30 minuti	HTML	Hotjar

Nome	Scopo	Lifetime	Tipo	Provider
_gcl_au	Used by Google AdSense to experiment with advertisement efficiency.	3 mesi	HTML	Google
_dc_gtm_--property-id--	Used by DoubleClick (Google Tag Manager) to help identify the visitors by either age, gender or interests.	2 anni	HTML	Google
_fbp	Stores the unique visitor ID.	28 giorni	HTML	facebook
facebookPixel	If JavaScript is not enabled, this pixel initiates a connection to facebook.	none	Pixel	facebook
_fbc	Identifies browsers for the purpose of providing analytics services for advertising and websites	3 mesi	HTML	facebook
fr	Facebook's main advertising cookie; it is used to deliver advertisements and to measure and improve their relevance.	3 mesi	HTML	facebook
_pin_unauth	Verwendet von Pinterest, um die Nutzung der Dienste zu verfolgen.	12 mesi	HTML	pinterest